Duplicate Contacts are detected based on them having the same email address.
Combining will create multiple copies of the Contacts attachments and marketing.
This ensures you don’t lose data.
If before the combining, your kept Contact had empty fields, the data from the duplicates will populate the empty fields.
The data in the kept Contact fields are maintained (e.g. phone number, position), the combined Contacts’ data is lost.
Any User can combine Contacts
- Open the Contact that you want to combine the duplicates into.
If another Contact with the same email address exists, you will see an alert at the bottom on the page and a COMBINE button
- Press COMBINE
- A pop-up appears, press YES.
The combining is complete once the text Combined appears at the bottom of your page.