Connection issues are rarely due to Perform Zone software failure.
All connection issues we have seen to date stem from the user’s own local environment.
- Clear your browser cache.
- Are the issues occurring on every company computer?
Log into Perform Zone on every computer in your office and leave on until a drop is detected.
If the drop out does not occur on all computers there is a local connection issue, see your IT administrator for the solution.
- Is your screen saver logging you out of the internet?
If you are only running one office, locate an offsite computer and run the same test as above. If a drop out does not occur on the remote computer, then the issue is related to the office internet connection. See your IT administrator for the solution.
- Replicate what you were doing just prior to getting the drop out.
If doing the same thing in Perform Zone results in a drop out, send an alert to support stating what you did to get the drop out.